legal

refunds

last updated: september 2026

1. the rule

All sales are final once your license is delivered, meaning your account is activated and builds are available to you. Digital licenses cannot be returned, and each activation immediately consumes fraud-prevention, infrastructure, and support costs. This section is subject to sections 2 and 3 and to any non-waivable rights under applicable consumer law, which prevail to the extent of any conflict.

2. eu / uk withdrawal for instant digital delivery

Consumers domiciled in the EU or UK ordinarily hold a 14-day right of withdrawal from distance contracts. At checkout you give express prior consent to immediate performance and expressly acknowledge losing the withdrawal right once performance has begun, pursuant to Article 16(m) of Directive 2011/83/EU (and the corresponding UK provisions). Without that consent and acknowledgment we cannot deliver. Statutory remedies for non-conforming digital content remain available to the extent the law provides them.

3. exceptions: when we refund

• the product is non-functional on a supported platform and configuration stated at checkout, and we cannot repair or replace it within a reasonable time;
• we charged you incorrectly, including duplicate charges and pricing errors (pricing errors may instead be corrected with a full refund of amounts paid);
• the law of your jurisdiction mandates a refund or remedy, in which case we provide the mandated remedy (which, under regimes such as the UK Consumer Rights Act 2015 for faulty digital content, may follow a repair-or-replace-then-refund sequence).

The following are never grounds for a refund: bans, suspensions, restrictions, or resets imposed by Mojang, Microsoft, or any server operator (see terms §7: account action by third parties is your risk); change of mind after delivery; purchase for an unsupported platform or configuration; failure to meet the one-machine requirement; or termination of your license for breach of the terms, fraud, chargebacks, redistribution, or other enforcement causes.

4. subscriptions: cancellation vs refund

Monthly and yearly plans renew automatically until cancelled. Cancellation stops future renewals and takes effect at the end of the current paid term; access continues until expiry and the current term is not prorated or refunded, except under sections 2 or 3. You may cancel at any time through the same medium you purchased in, including by opening a ticket in the Discord, and cancellation is effective without obstruction. Where applicable law requires pre-renewal reminders (including 15 to 45 days before renewal of terms of one year or longer, and annual reminders for ongoing agreements) we send them to the contact point on your account. Upgrades between tiers or intervals are charged the difference; downgrades take effect at the next renewal.

5. how to request

Open a ticket in the pluto Discord at https://discord.pluto.lgbt within 14 days of purchase, stating your username, order reference, and the reason with any supporting detail (for non-functionality claims: platform, architecture, build, and steps to reproduce). There is no other channel for refund requests. We decide within 14 days of a complete request. Approved refunds return to the original payment method; cryptocurrency refunds are transmitted manually to the originating wallet, may take up to 30 days, are denominated in the crypto amount originally received, and network or miner fees are non-refundable.

6. chargebacks and payment disputes

Do not initiate a chargeback, dispute, or reversal. Use the process in section 5. A chargeback or dispute is treated as fraud under the terms: immediate license termination and hardware ban, recovery of our costs including processor, arbitration, and legal fees to the extent permitted by law, and a ban on future purchases. We contest abusive disputes with order records, delivery logs, authentication records, and usage data, and we report payment fraud to processors and, where appropriate, to law enforcement.

7. taxes and fees

Refunds, where owed, cover amounts we received, exclusive of non-recoverable third-party charges (processor fees, network or miner fees, foreign-exchange spreads), except where applicable law requires otherwise. Any tax invoiced and remitted to an authority is refunded only to the extent the authority returns it.